You may cancel your order with no charges incurred before it is approved and filled. We regret that once filled, the sale is deemed final and cannot be canceled.

Returns cannot be accepted because it is illegal for us to reuse or resell pharmaceuticals.

However, if your order was damaged in shipping or you are in anyway dissatisfied with the shipment, please send e-mail to customercare@jupiterpharmacy.com. In your e-mail, include your order number and explain the nature of the damage/dissatisfaction. A customer care specialist will contact you to resolve the issue to your satisfaction.

In almost every case of a missing package (which is very rare), we find that customs detained the consignment. Should this happen, you will get a letter of notice from the customs or your post office. On receipt of a copy of this letter by fax or e-mail, we will ship the order a second time around without any cost to you. If there is no such notification from customs and the consignment did not arrive within 28 days after shipping out, you may ask for order tracking. If the tracking shows that the shipment got lost in postal transit or was delivered to a wrong address, we will ship the order again free of cost.